Vanderbilt University Library
Technical (and Related) Services
Time and Cost Study 2000/2001
TIME AND
COST STUDY CENTERS & TASKS
PRODUCT CENTERS
Ordering
Cataloging
Catalog Maintenance
Conversion
Volume Preparation
Library Storage
Library Technology
OVERHEAD CENTERS
Support Services
Leave
Automation
Non-Technical Services Assignments
PRODUCT CENTERS
OR01 TRAINING, REVISION, PROCEDURES AND POLICIES
· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task
· Demonstrations and presentations
· Procedure and policy documentation
· Revising of others work when done as a separate task
OR02 CONSULTING AND PROBLEMS
· Consulting and responding to inquiries and questionnaires, including e-mail
· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task
· Liaison work with public service and collection development staff
· RUSHACQ requests
OR03 SEARCHING
· All pre-order searching (resulting records may be used for both cataloging and ordering purposes) and searching of gifts for a retention decision
· Exporting of bib records and inputting provisional records, including authority work
OR04 ORDERING
· All creation of order records and first time preparation of check-in records (on or off-line)
· Assigning vendors and determining exchange partners
· Estimating prices and verifying discounts
· Serial source changes
· Changing vendors on existing record
OR05 RECORD MAINTENANCE
· Claims and cancellations and all correspondence
· Updating of order and check-in records
· All associated record filing and pulling
OR05.1 RECORD MAINTENANCE - FIRM ORDERS, CONTINUATIONS
· Claims, cancellations and all correspondence
· Updating of order and check-in records, posting reports
OR05.2 RECORD MAINTENANCE - SERIALS, PERIODICALS
· Claims, cancellations and all correspondence
· Updating of order and check-in records, posting reports
OR06 RECEIVING
· Opening and sorting of all mail
· Receiving materials and checking-in; includes materials and invoices and normal searching for missing records
· Creating online pay statements
· Checking-in of cataloging records received from services like OCLC PromptCat for which no further cataloging review is required
· Creating item records, charging, routing
· Related problem solving
· Speed cat within Acquisitions
OR06.1 RECEIVING - FIRM ORDERS, CONTINUATIONS, APPROVALS
· Opening and sorting of all incoming mail and packages
· Receiving materials, creating item records, charging and routing
· Related problem solving
OR06.2 RECEIVING - SERIALS, PERIODICALS
· Opening and sorting of all incoming mail and packages
· Receiving materials, creating item records, charging and routing
· Related problem solving
OR07 PAYMENTS
· Recording billing and converting currency
· Preparing invoices and vouchers (on or off-line), including photocopying and assembling
· Checking and verifying statements; invoice approval and bookkeeping
· Fund code management
· Associated filling and pulling
OR07.1 PAYMENTS - OPAC- FIRM ORDERS, CONTINUATIONS, APPROVALS
· Posting payments in OPAC
· Preparation of invoices, including photocopying and assembling
· Checking and verifying statements, bookkeeping
· Fund code management
· Interacting with libraries and vendors regarding price increases, etc.
· Preparation of approval invoices, including deduction of books to be returned
OR07.2 PAYMENTS- OPAC- SERIALS, PERIODICALS
· Posting payments on OPAC
· Preparation of invoices, including photocopying and assembling
· Checking and verifying statements, bookkeeping
· Fund code management
· Interacting with libraries and vendors regarding price increases, etc.
OR07.3 PAYMENTS
· Entering payments on second system
· Fund code management
· Record management
OR08 MONITORING AND ANALYZING
· Evaluating costs, terms and sources; vendor analysis and report preparation
OR09 OTHER
· Mail preparation (labels, boxes, envelopes)
· Sorting, shelving, distributing, including purchase requests and gift material
· Other
CA01 TRAINING, REVISION, PROCEDURES AND POLICIES
· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task
· Demonstrations and presentations
· Procedure and policy documentation
· Revising of others work when done as a separate task (quality control on speed cat books)
CA02 CONSULTING AND PROBLEMS
· Consulting and responding to inquiries and questionnaires, including e-mail
· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task
· Processing requests to review cataloging and requests to expedite/find in-process material
· Liaison work with public service and collection development staff
· Requests from rush mailbox and other requests to locate books for rush (books not ordered as rush)
CA03 AUTHORITY WORK
· Searching, verifying and establishing names, subjects, series and uniform titles for new title cataloging and recataloging. Use only if performed as separate task, otherwise count in cataloging task
· Establishing or revising existing authority records for local use or NACO participation
· Communication with LC/OCLC on authority issues
CA04 OTHER
· Sorting, shelving, boxing, distributing and retrieving and any file maintenance of RS inventory
· Searching and printing cataloging copy, if done as separate task, if not count as cataloging task
· OCLC updates, if done as separate task
· Reviewing shelves at Baker
CA05 COPY CATALOGING (including speed, CIP, member copy modifications)
Use CA05.1 for Monographs
Use CA05.2 for Serials· Verification and modification (description and classification) of an existing catalog record, including adding call numbers and subject headings. Does not include recataloging of a local record.
· Item record creation and bar coding if done as part of cataloging task
· Verification of call numbers if done as part of cataloging task
· Passing records into the local system if done as part of cataloging task
· Enhancement and upgrading of bib records
CA06 FULL LEVEL ORIGINAL CATALOGING
Use CA06.1 for Monographs
Use CA06.2 for
Serials
· Creation of cataloging records (description and classification) which meet national standards for full cataloging; includes new records derived from variant edition records
· Item record creation and bar coding if done as part of cataloging task
· Verification of call numbers if done as part of cataloging task
· Passing records into the local system if done as part of cataloging task
CA07 MINIMAL LEVEL ORIGINAL CATALOGING
Use CA07.1 for Monographs
Use CA07.2 for
Serials
· Creation of cataloging records (description and classifications) on OCLC which does not meet national standards for full level cataloging
· Creation of local provisional records, including preliminary thesis work
· Item record creation and bar coding if done as part of cataloging task
· Verification of call numbers if done as part of cataloging task
· Passing records into the local system if done as part of cataloging task
CA08 RECATALOGING
Use CA08.1 for Monographs
Use CA08.2
for Serials
· Subsequent changes to a cataloging record (description or classification); for serials includes cessations, title changes, addition of notes
· Adding additional copies and volumes to a cataloging record
· Item record creation and bar coding if done as part of cataloging task
· Verification of call numbers if done as part of cataloging task
· Passing records into the local system if done as part of cataloging task
CA09 ENHANCED ACCESS
· Activities separate from a cataloging task which add access enhancements to cataloging record or Web access. Examples: scanning of table of contents, book covers, theses abstracts; creating Web documents from MARC record
CA10 OUTSOURCED CATALOGING
· Preparation and management of outsourced new title cataloging
CA11 PASSING RECORDS INTO LOCAL SYSTEM
· Use if addition of cataloging records to the local OPAC is batched and done as a separate task
CA12 CALL NUMBER VERIFICATION
· Verification of call numbers if batched and done as a separate task
CM01 TRAINING, REVISION, PROCEDURES AND POLICIES
· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task
· Demonstrations and presentations
· Procedure and policy documentation
· Revising of others work when done as a separate task
CM02 CONSULTING AND PROBLEMS
· Consulting and responding to inquiries and questionnaires, including e-mail
· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task
· Liaison work with public service and collection development staff
CM04 ONLINE EDITING
· Editing and inputting cataloging records (no cataloging decisions are being made)
· Editing of disk-loaded approval records
· Modification of bib records for rejected/returned approvals
· Modification of bib records for cancelled orders
· Updating VHLD
CM06 DATABASE CLEAN-UP PROJECTS
· Includes all types of records: bibliographic, order, payments, binding, etc.
CM06.1 DATABASE CLEAN-UP PROJECTS (Not related to Conversion)
CM06.2 DATABASE CLEAN-UP PROJECTS (Related to OPAC Conversion)
CM07 HOLDINGS/LOCATION CHANGES
· Withdrawals, transfers, lacks, retention changes
CM09 END AUTHORITY WORK
· Investigation and follow-thru resulting from system identified new and conflicting headings. Does not include authority work completed as part of the cataloging process.
· Establishing or revising existing authority records for local use or NACO participation resulting from system identified new and conflicting headings.
· Communication with LC on authority issues resulting from system identified new and conflicting headings.
· Preparation and management of outsourced authority work
CM10 OTHER
VOLUME PREPARATION AND PRESERVATION
VP01 TRAINING, REVISION, PROCEDURES AND POLICIES
· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task
· Demonstrations and presentations
· Procedure and policy documentation
· Revising of others work when done as a separate task
VP02 CONSULTING AND PROBLEMS
· Consulting and responding to inquiries and questionnaires, including e-mail
· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task
· Includes preservation treatment decisions
· Liaison work with public service and collection development staff
VP03 PHYSICAL SHELF PREPARATION
· Marking, labeling, pasting, stamping; cleaning pasting machine
· Inserting security devices
· Includes bar coding, if done at same time
VP03.1 PHYSICAL SHELF PREPARATION: MONOGRAPHS
VP03.2 PHYSICAL SHELF PREPARATION: SERIALS
VP05 DISTRIBUTION
· Sorting, shelving, delivering, receiving, boxing
· Receipt and filing of separately published indexes; updating loose leaf services
· Charging and discharging
VP06 COLLATION AND BINDING PREPARATION
· Binding preparation (including photocopying)
· Post binding processing and file maintenance; includes bar coding if done at same time
· Binding database input and maintenance
VP07 REPAIRING
· Repair treatments, boxing and shrink wrapping (including photocopying); marking, labeling and bar coding, if done at same time
· Any associated record maintenance and charging and discharging
VP08 BRITTLE BOOK PROCESSING AND REFORMATTING
· Pre and post processing and any associated record keeping
VP09 SHELF AND BOOK CLEANING
VP10 COLLECTION SURVEYING
· Entry of data and analysis of results
VP11 DISASTER RECOVERY
· Cleaning, freeze-drying and other treatments resulting from disasters
VP12 OUTREACH SERVICES
· Formal programs and preparation
VP13 OTHER
CONVERSION AND OTHER MAJOR PROJECT WORK
CV01 TRAINING, REVISION, PROCEDURES AND POLICIES
· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task
· Demonstrations and presentations
· Procedure and policy documentation
· Revising of others work when done as a separate task
CV02 CONSULTING AND PROBLEMS
· Consulting and responding to inquiries and questionnaires
· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task
· Liaison work with public service and collection development staff
CV03 PRELIMINARY WORK
· Pulling old and preparing temporary records
CV04 SEARCHING FOR COPY
CV05 CONVERTING MANUAL RECORDS
· Includes offline and online work
CV06 INPUTTING AND EDITING
· Includes batch processing using software
CV07 BAR CODING
CV08 AUTHORITY WORK
· Includes all authority work associated with the project if performed separately from other tasks
CV09 OUTSOURCING
· Preparation and management of outsourced retrospective conversion
CV10 POST CONVERSION WORK
CV10.1 VERIFYING CONVERSION OF BIBLIOGRAPHIC RECORDS
CV10.2 VERIFYING CONVERSION OF HOLDINGS
CV11 OTHER
LS01 TRAINING, PROCEDURES, POLICIES
LS02 CONSULTING AND PROBLEMS
LS03 CIRCULATION
· Request processing
· Retrieval
· Charging
· Packing
· Photocopying
· Discharging
LS04 STACKS MAINTENANCE
· Sorting
· Reshelving from circulation
· Shelving of newly received volumes
· Shifting of collections
LS05 PUBLIC SERVICES
· Retrieving materials for on-site users
· Assisting visitors
LS06 NEWLY RECEIVED TRANSFERS
· Receipt and verification of materials
· Acknowledgement of receipt
LS08 BILLING, MONITORING, ANALYZING, STORAGE FACILITY ADMINISTRATION
LS09 OTHER
LIBRARY
TECHNOLOGY
(not for use by Technical Services staff)
LT01 TRAINING, PROCEDURES AND POLICIES
LT02 CONSULTING
LT03 PROBLEM-TRACKING AND FOLLOW-UP
LT04 NETWORK PROBLEMS
LTO5 HARDWARE PROBLEMS
LT06 ACORN SUPPORT AND PROBLEMS
LT07 OTHER INFORMATION RESOURCES PROBLEMS
LT08 SOFTWARE APPLICATION PROBLEMS
LT09 NETWORK PLANNING
LT10 OTHER INFORMATION RESOURCES PLANNING
LT11 STAFF TRAINING PROGRAMS
LT12 TECHNOLOGY ADMINISTRATION
LT13 OTHER
OVERHEAD CENTERS
SS01 ADMINISTRATION
· Personnel and administrative work, statistics review and analysis, reports, memos
· Job related reading requiring response
· Planning and preparing, including for meetings
· Liaison work
· PCC stats
SS02 MEETINGS (Related to Divisional Work)
· All institution sponsored meetings, demonstrations and presentations. Includes travel time to meetings, but if work accomplished during travel, count in appropriate task
· Scheduling meetings
· Consulting and referring, responding to inquiries, including e-mail, related to divisional work but not contributing directly to one of the product centers.
SS03 PROFESSIONAL WORK
· Research, writing, teaching, vitae, professional service, conference attendance and meetings not required by position. Includes travel time to meetings, but if work accomplished during travel, count in appropriate task
SS04 GENERAL READING
· Informational reading for which no response is required (journals, books, reports, memos), including e-mail
SS05 TRAINING AND DOCUMENTATION
· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task
· Demonstrations and presentations
· Procedure and policy documentation
· Revising of others work when done as a separate task
SS06 NON-DIVISIONAL WORK
· Does not support a divisional Product Center service or product
· Library staff association, library faculty, university faculty senate, promotion and tenure committee activities
· Non-technical services committees
SS07 SECRETARIAL
· Typing, filing, organizing, sorting, photocopying, supplies, inputting and editing, statistics compilation, directing calls, greeting visitors
SS08 OTHER
· Cost study deliberations, discussion, record keeping
AU01 TRAINING, PROCEDURES AND POLICIES
· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task
Limited to general knowledge training and demonstrations which cannot be limited to a specific Center (e.g. E-mail training). If intended for performing tasks in a Center (e.g. acquisition vendor system), record time in appropriate Center. If supports work in more than one Center, split time accordingly. Allocate training time to the appropriate Center whenever possible
· Demonstrations and presentations
· Procedure and policy documentation
· Revising of others work when done as a separate task
AU02 CONSULTING
· Consulting and responding to inquiries and questionnaires, including e-mail
· Liaison work
AU03 SOFTWARE/HARDWARE PROBLEM SOLVING AND MAINTENANCE
· Diagnosing and handling problems with hardware and software and other automation related activities
· Checking records for system functionality
· Computer downtime
AU04 INSTALLING SOFTWARE/HARDWARE
· Setting up/installing software. Reading and deciphering documentation, calling vendors, initializing disks. Hooking up and maintaining hardware
AU05 PROGRAMMING AND APPLICATION DEVELOPMENT
· Programming, developing applications, setting up spread sheets, documenting
AU06 NETWORK/WORKSTATION MANAGEMENT
· Tape and file processing; backing up; loading and copying new records (BNA discs) and indices
· Reorganizing file structures
AU07 OTHER
LV01 VACATION
LV02 SICK LEAVE
LV03 HOLIDAY
LV04 LEAVE WITHOUT PAY
· Time a salaried employee did not work and was not paid
NON-TECHNICAL SERVICES ASSIGNMENTS
NT01 NON-TECHNICAL SERVICES ASSIGNMENTS (Not otherwise specified)
NT02 ASSISTING FACULTY (Law)
NT03 ASSISTING STUDENTS (Law)
NT04 COLLECTION DEVELOPMENT
NT05 INSTRUCTION
Preparation of class materials
Teaching research classes
Grading assignments
Meeting with research students (Law)
Meeting with other research and writing faculty (Law)
NT06 REFERENCE
NT07 CIRCULATION
NT08 ADMINISTRATION