Vanderbilt University Library
Technical (and Related) Services
Time and Cost Study 2000/2001


TIME AND COST STUDY CENTERS & TASKS

PRODUCT CENTERS
   Ordering
Cataloging
Catalog Maintenance
Conversion
Volume Preparation
Library Storage
Library Technology

OVERHEAD CENTERS
Support Services
Leave
Automation
Non-Technical Services Assignments


PRODUCT CENTERS

ORDERING

OR01 TRAINING, REVISION, PROCEDURES AND POLICIES

· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task

· Demonstrations and presentations

· Procedure and policy documentation

· Revising of other’s work when done as a separate task

OR02 CONSULTING AND PROBLEMS

· Consulting and responding to inquiries and questionnaires, including e-mail

· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task

· Liaison work with public service and collection development staff

· RUSHACQ requests

OR03 SEARCHING

· All pre-order searching (resulting records may be used for both cataloging and ordering purposes) and searching of gifts for a retention decision

· Exporting of bib records and inputting provisional records, including authority work

OR04 ORDERING

· All creation of order records and first time preparation of check-in records (on or off-line)

· Assigning vendors and determining exchange partners

· Estimating prices and verifying discounts

· Serial source changes

· Changing vendors on existing record

OR05 RECORD MAINTENANCE

· Claims and cancellations and all correspondence

· Updating of order and check-in records

· All associated record filing and pulling

        OR05.1 RECORD MAINTENANCE - FIRM ORDERS, CONTINUATIONS

· Claims, cancellations and all correspondence

· Updating of order and check-in records, posting reports

        OR05.2 RECORD MAINTENANCE - SERIALS, PERIODICALS

· Claims, cancellations and all correspondence

· Updating of order and check-in records, posting reports

OR06 RECEIVING

· Opening and sorting of all mail

· Receiving materials and checking-in; includes materials and invoices and normal searching for missing records

· Creating online pay statements

· Checking-in of cataloging records received from services like OCLC PromptCat for which no further cataloging review is required

· Creating item records, charging, routing

· Related problem solving

· Speed cat within Acquisitions

        OR06.1 RECEIVING - FIRM ORDERS, CONTINUATIONS, APPROVALS

· Opening and sorting of all incoming mail and packages

· Receiving materials, creating item records, charging and routing

· Related problem solving

        OR06.2 RECEIVING - SERIALS, PERIODICALS

· Opening and sorting of all incoming mail and packages

· Receiving materials, creating item records, charging and routing

· Related problem solving

OR07 PAYMENTS

· Recording billing and converting currency

· Preparing invoices and vouchers (on or off-line), including photocopying and assembling

· Checking and verifying statements; invoice approval and bookkeeping

· Fund code management

· Associated filling and pulling

        OR07.1 PAYMENTS - OPAC- FIRM ORDERS, CONTINUATIONS, APPROVALS

· Posting payments in OPAC

· Preparation of invoices, including photocopying and assembling

· Checking and verifying statements, bookkeeping

· Fund code management

· Interacting with libraries and vendors regarding price increases, etc.

· Preparation of approval invoices, including deduction of books to be returned

        OR07.2 PAYMENTS- OPAC- SERIALS, PERIODICALS

· Posting payments on OPAC

· Preparation of invoices, including photocopying and assembling

· Checking and verifying statements, bookkeeping

· Fund code management

· Interacting with libraries and vendors regarding price increases, etc.

        OR07.3 PAYMENTS

· Entering payments on second system

· Fund code management

· Record management

OR08 MONITORING AND ANALYZING

· Evaluating costs, terms and sources; vendor analysis and report preparation

OR09 OTHER

· Mail preparation (labels, boxes, envelopes)

· Sorting, shelving, distributing, including purchase requests and gift material

· Other

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CATALOGING

CA01 TRAINING, REVISION, PROCEDURES AND POLICIES

· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task

· Demonstrations and presentations

· Procedure and policy documentation

· Revising of other’s work when done as a separate task (quality control on speed cat books)

CA02 CONSULTING AND PROBLEMS

· Consulting and responding to inquiries and questionnaires, including e-mail

· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task

· Processing requests to review cataloging and requests to expedite/find in-process material

· Liaison work with public service and collection development staff

· Requests from rush mailbox and other requests to locate books for rush (books not ordered as rush)

CA03 AUTHORITY WORK

· Searching, verifying and establishing names, subjects, series and uniform titles for new title cataloging and recataloging. Use only if performed as separate task, otherwise count in cataloging task

· Establishing or revising existing authority records for local use or NACO participation

· Communication with LC/OCLC on authority issues

CA04 OTHER

· Sorting, shelving, boxing, distributing and retrieving and any file maintenance of RS inventory

· Searching and printing cataloging copy, if done as separate task, if not count as cataloging task

· OCLC updates, if done as separate task

· Reviewing shelves at Baker

CA05 COPY CATALOGING (including speed, CIP, member copy modifications)

    Use CA05.1 for Monographs
    Use CA05.2 for Serials

· Verification and modification (description and classification) of an existing catalog record, including adding call numbers and subject headings. Does not include recataloging of a local record.

· Item record creation and bar coding if done as part of cataloging task

· Verification of call numbers if done as part of cataloging task

· Passing records into the local system if done as part of cataloging task

· Enhancement and upgrading of bib records

CA06 FULL LEVEL ORIGINAL CATALOGING

            Use CA06.1 for Monographs
            Use CA06.2 for Serials

· Creation of cataloging records (description and classification) which meet national standards for full cataloging; includes new records derived from variant edition records

· Item record creation and bar coding if done as part of cataloging task

· Verification of call numbers if done as part of cataloging task

· Passing records into the local system if done as part of cataloging task

CA07 MINIMAL LEVEL ORIGINAL CATALOGING

            Use CA07.1 for Monographs
            Use CA07.2 for Serials

· Creation of cataloging records (description and classifications) on OCLC which does not meet national standards for full level cataloging

· Creation of local provisional records, including preliminary thesis work

· Item record creation and bar coding if done as part of cataloging task

· Verification of call numbers if done as part of cataloging task

· Passing records into the local system if done as part of cataloging task

CA08 RECATALOGING

            Use CA08.1 for Monographs
           Use CA08.2 for Serials

· Subsequent changes to a cataloging record (description or classification); for serials includes cessations, title changes, addition of notes

· Adding additional copies and volumes to a cataloging record

· Item record creation and bar coding if done as part of cataloging task

· Verification of call numbers if done as part of cataloging task

· Passing records into the local system if done as part of cataloging task

CA09 ENHANCED ACCESS

· Activities separate from a cataloging task which add access enhancements to cataloging record or Web access. Examples: scanning of table of contents, book covers, theses abstracts; creating Web documents from MARC record

CA10 OUTSOURCED CATALOGING

· Preparation and management of outsourced new title cataloging

CA11 PASSING RECORDS INTO LOCAL SYSTEM

· Use if addition of cataloging records to the local OPAC is batched and done as a separate task

CA12 CALL NUMBER VERIFICATION

· Verification of call numbers if batched and done as a separate task

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CATALOG MAINTENANCE

CM01 TRAINING, REVISION, PROCEDURES AND POLICIES

· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task

· Demonstrations and presentations

· Procedure and policy documentation

· Revising of other’s work when done as a separate task

CM02 CONSULTING AND PROBLEMS

· Consulting and responding to inquiries and questionnaires, including e-mail

· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task

· Liaison work with public service and collection development staff

CM04 ONLINE EDITING

· Editing and inputting cataloging records (no cataloging decisions are being made)

· Editing of disk-loaded approval records

· Modification of bib records for rejected/returned approvals

· Modification of bib records for cancelled orders

· Updating VHLD

CM06 DATABASE CLEAN-UP PROJECTS

· Includes all types of records: bibliographic, order, payments, binding, etc.

        CM06.1 DATABASE CLEAN-UP PROJECTS (Not related to Conversion)

        CM06.2 DATABASE CLEAN-UP PROJECTS (Related to OPAC Conversion)

CM07 HOLDINGS/LOCATION CHANGES

· Withdrawals, transfers, lacks, retention changes

CM09 END AUTHORITY WORK

· Investigation and follow-thru resulting from system identified new and conflicting headings. Does not include authority work completed as part of the cataloging process.

· Establishing or revising existing authority records for local use or NACO participation resulting from system identified new and conflicting headings.

· Communication with LC on authority issues resulting from system identified new and conflicting headings.

· Preparation and management of outsourced authority work

CM10 OTHER

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VOLUME PREPARATION AND PRESERVATION

VP01 TRAINING, REVISION, PROCEDURES AND POLICIES

· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task

· Demonstrations and presentations

· Procedure and policy documentation

· Revising of other’s work when done as a separate task

VP02 CONSULTING AND PROBLEMS

· Consulting and responding to inquiries and questionnaires, including e-mail

· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task

· Includes preservation treatment decisions

· Liaison work with public service and collection development staff

VP03 PHYSICAL SHELF PREPARATION

· Marking, labeling, pasting, stamping; cleaning pasting machine

· Inserting security devices

· Includes bar coding, if done at same time

        VP03.1 PHYSICAL SHELF PREPARATION: MONOGRAPHS

        VP03.2 PHYSICAL SHELF PREPARATION: SERIALS

VP05 DISTRIBUTION

· Sorting, shelving, delivering, receiving, boxing

· Receipt and filing of separately published indexes; updating loose leaf services

· Charging and discharging

VP06 COLLATION AND BINDING PREPARATION

· Binding preparation (including photocopying)

· Post binding processing and file maintenance; includes bar coding if done at same time

· Binding database input and maintenance

VP07 REPAIRING

· Repair treatments, boxing and shrink wrapping (including photocopying); marking, labeling and bar coding, if done at same time

· Any associated record maintenance and charging and discharging

VP08 BRITTLE BOOK PROCESSING AND REFORMATTING

· Pre and post processing and any associated record keeping

VP09 SHELF AND BOOK CLEANING

VP10 COLLECTION SURVEYING

· Entry of data and analysis of results

VP11 DISASTER RECOVERY

· Cleaning, freeze-drying and other treatments resulting from disasters

VP12 OUTREACH SERVICES

· Formal programs and preparation

VP13 OTHER

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CONVERSION AND OTHER MAJOR PROJECT WORK

CV01 TRAINING, REVISION, PROCEDURES AND POLICIES

· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task

· Demonstrations and presentations

· Procedure and policy documentation

· Revising of other’s work when done as a separate task

CV02 CONSULTING AND PROBLEMS

· Consulting and responding to inquiries and questionnaires

· Problem solving falling outside of normal procedures and guidelines. Often work is referred because an individual did not know how to proceed. Does not refer to complex investigation or verification which is part of an assigned task

· Liaison work with public service and collection development staff

CV03 PRELIMINARY WORK

· Pulling old and preparing temporary records

CV04 SEARCHING FOR COPY

CV05 CONVERTING MANUAL RECORDS

· Includes offline and online work

CV06 INPUTTING AND EDITING

· Includes batch processing using software

CV07 BAR CODING

CV08 AUTHORITY WORK

· Includes all authority work associated with the project if performed separately from other tasks

CV09 OUTSOURCING

· Preparation and management of outsourced retrospective conversion

CV10 POST CONVERSION WORK

        CV10.1 VERIFYING CONVERSION OF BIBLIOGRAPHIC RECORDS

        CV10.2 VERIFYING CONVERSION OF HOLDINGS

CV11 OTHER

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LIBRARY STORAGE

LS01 TRAINING, PROCEDURES, POLICIES

LS02 CONSULTING AND PROBLEMS

LS03 CIRCULATION

· Request processing

· Retrieval

· Charging

· Packing

· Photocopying

· Discharging

LS04 STACKS MAINTENANCE

· Sorting

· Reshelving from circulation

· Shelving of newly received volumes

· Shifting of collections

LS05 PUBLIC SERVICES

· Retrieving materials for on-site users

· Assisting visitors

LS06 NEWLY RECEIVED TRANSFERS

· Receipt and verification of materials

· Acknowledgement of receipt

LS08 BILLING, MONITORING, ANALYZING, STORAGE FACILITY ADMINISTRATION

LS09 OTHER

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LIBRARY TECHNOLOGY
(not for use by Technical Services staff)

LT01 TRAINING, PROCEDURES AND POLICIES

LT02 CONSULTING

LT03 PROBLEM-TRACKING AND FOLLOW-UP

LT04 NETWORK PROBLEMS

LTO5 HARDWARE PROBLEMS

LT06 ACORN SUPPORT AND PROBLEMS

LT07 OTHER INFORMATION RESOURCES PROBLEMS

LT08 SOFTWARE APPLICATION PROBLEMS

LT09 NETWORK PLANNING

LT10 OTHER INFORMATION RESOURCES PLANNING

LT11 STAFF TRAINING PROGRAMS

LT12 TECHNOLOGY ADMINISTRATION

LT13 OTHER

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OVERHEAD CENTERS

SUPPORT SERVICES

SS01 ADMINISTRATION

· Personnel and administrative work, statistics review and analysis, reports, memos

· Job related reading requiring response

· Planning and preparing, including for meetings

· Liaison work

· PCC stats

SS02 MEETINGS (Related to Divisional Work)

· All institution sponsored meetings, demonstrations and presentations. Includes travel time to meetings, but if work accomplished during travel, count in appropriate task

· Scheduling meetings

· Consulting and referring, responding to inquiries, including e-mail, related to divisional work but not contributing directly to one of the product centers.

SS03 PROFESSIONAL WORK

· Research, writing, teaching, vitae, professional service, conference attendance and meetings not required by position. Includes travel time to meetings, but if work accomplished during travel, count in appropriate task

SS04 GENERAL READING

· Informational reading for which no response is required (journals, books, reports, memos), including e-mail

SS05 TRAINING AND DOCUMENTATION

· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task

· Demonstrations and presentations

· Procedure and policy documentation

· Revising of other’s work when done as a separate task

SS06 NON-DIVISIONAL WORK

· Does not support a divisional Product Center service or product

· Library staff association, library faculty, university faculty senate, promotion and tenure committee activities

· Non-technical services committees

SS07 SECRETARIAL

· Typing, filing, organizing, sorting, photocopying, supplies, inputting and editing, statistics compilation, directing calls, greeting visitors

SS08 OTHER

· Cost study deliberations, discussion, record keeping

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AUTOMATION

AU01 TRAINING, PROCEDURES AND POLICIES

· Training: Used by individuals training others and staff being trained who are accomplishing no work. If work is accomplished, time is counted in appropriate task

Limited to general knowledge training and demonstrations which cannot be limited to a specific Center (e.g. E-mail training). If intended for performing tasks in a Center (e.g. acquisition vendor system), record time in appropriate Center. If supports work in more than one Center, split time accordingly. Allocate training time to the appropriate Center whenever possible

· Demonstrations and presentations

· Procedure and policy documentation

· Revising of other’s work when done as a separate task

AU02 CONSULTING

· Consulting and responding to inquiries and questionnaires, including e-mail

· Liaison work

AU03 SOFTWARE/HARDWARE PROBLEM SOLVING AND MAINTENANCE

· Diagnosing and handling problems with hardware and software and other automation related activities

· Checking records for system functionality

· Computer downtime

AU04 INSTALLING SOFTWARE/HARDWARE

· Setting up/installing software. Reading and deciphering documentation, calling vendors, initializing disks. Hooking up and maintaining hardware

AU05 PROGRAMMING AND APPLICATION DEVELOPMENT

· Programming, developing applications, setting up spread sheets, documenting

AU06 NETWORK/WORKSTATION MANAGEMENT

· Tape and file processing; backing up; loading and copying new records (BNA discs) and indices

· Reorganizing file structures

AU07 OTHER

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LEAVE

LV01 VACATION

LV02 SICK LEAVE

LV03 HOLIDAY

LV04 LEAVE WITHOUT PAY

· Time a salaried employee did not work and was not paid

NON-TECHNICAL SERVICES ASSIGNMENTS

NT01 NON-TECHNICAL SERVICES ASSIGNMENTS (Not otherwise specified)

NT02 ASSISTING FACULTY (Law)

NT03 ASSISTING STUDENTS (Law)

NT04 COLLECTION DEVELOPMENT

NT05 INSTRUCTION

Preparation of class materials
Teaching research classes
Grading assignments
Meeting with research students (Law)
Meeting with other research and writing faculty (Law)

NT06 REFERENCE

NT07 CIRCULATION

NT08 ADMINISTRATION

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