Critical services on the Heard Library network are actively monitored 24 hours a day, 7 days a week, 365 days a year by two separate monitoring and alerting systems. One system is an automated monitoring and alerting system put into operation in December of 2000. This system monitors each service running on each critical server and notifies LITS staff members of any failure of the service by pager and by email. Monitoring and alerting services are also provided by staff at ITS/ACIS Network Operations Center (NOC) who will first send a pager alert and then a telephone call to the LITS staff member on call during non-business hours. Consequently, LITS staff will generally receive a least two separate notifications of serious problems with Heard Library network services (often before library or staff have noticed the problem).
However, there are times when library staff may wish to contact LITS after hours or on weekends concerning problems with critical services. In such cases, staff should call LITS's main number 322-7073. This number is set to "roll over" to the a phone carried by the staff member on call (the roll-over occurs after the 4th ring, so be patient). If, for some reason, the main number does not roll over, please page Jody Combs (he'll return your call as soon as possible).