Heard Library: NetFix Service Follow-Up

NetFix
Quality of Service Questionnaire

You recently reported a problem or request through NetFix which, according to our records, has been resolved. Please help us improve our service by responding to this follow-up questionnaire. Please remember to limit your response to this one request or problem only. We appreciate your feedback.

Your name:
The Problem Tracking System number for this case:
(In our initial response to your request you should have received a Pegasus Mail message giving you this PTS number.)

This problem or request has been resolved to my satisfaction: ( Yes No )

Which person from the library technology group resolved this problem or request?

How quickly was your problem resolved?
Was this problem resolved:
Sooner than I expected
About the same as I expected
Longer than expected

How did we communicate with you regarding this problem or request:
Well. I had plenty of information about how this issue was being dealt with.
OK.
Poorly. I felt like I did not have enough information

Please add any other comments you have about how you perceive that this problem or request was resolved:

Thanks for your feedback.

this request, the form or return to Library Technology page.

If you have difficulties, send email to netfix@library.vanderbilt.edu.

Last updated March 25, 1999.

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