The Library Information Technology Services
Hours of Service
Normal support hours:
Our hours of regular support are Monday through Friday from 7:30am to
4:30pm. During these hours a team member will be available to answer the
telephone at 322-7073 and staff will be available to respond to problems
and requests. During these hours we actively monitor problems submitted to
iNFoRM system..
After Hours and Emergency
support hours:
We provide emergency support any time the libraries are open other than our
normal support hours. During these hours, at least one team member can be
contacted by cell phone and will be available to come in to resolve critical
failures. The Network Operations Center of Information Technology Services (ITS)
provides support for problems relating to the campus network 24 hours a day,
seven days a week (with some exceptions for holidays). During these hours we do
NOT actively monitor problems submitted to the iNFoRM system. However, the main telephone number (322-7073) will be set to roll-over
to a monitored number.
Types of
problems eligible for Emergency Support:
We ask that library staff exercise reasonable judgement on the types of
problems for which they request emergency support. The types of failures that
might require this level of attention might include:
Non-emergency problems can be reported to NetFix during these hours and will be entered into the Problem Tracking System at the beginning of the next business day and will be responded to according to there relative priority.
After-hours numbers:
|
Contact: |
Number |
|
LITS Main Number (rolls to monitored line) |
322-7073 |
|
ITS Network Operations Center: |
322-2954 |
Last updated Nov. 22, 2004.