We facilitate requests for technical services and problem reporting through a web-based system called the NetFix Request Management System (iNFoRM). This provides a central "location" for entering and tracking the status of requests for service and a centralized system LITS uses to manage requests from Library staff. Among its many features, iNFoRM includes a template for requesting new accounts, "one touch" queries, integrated email-based messaging to LITS staff, as well as facilities for checking on the status of existing requests. We also accept service requests and problem reports through a central mailbox ("NETFIX"). This mailbox is checked twice each day and requests are manually assigned to appropriate LITS staff members and entered into iNFoRM by LITS staff.

Report a Problem, Request service, or check on a Previous Request (iNFoRM)

Guidelines for Reporting Problems

Checklist for New Library Staff (incorporated in iNFoRM)

Hours of Service

After Hours and Weekend Support

LITS' Request Prioritization Scheme

Service Procedures

Quality of Service Questionnaire