Library Technology Team
Reporting Problems after Regular Business Hours

If a problem occurs that does not require immediate attention, please report the problem to NetFix.

For major problems with Acorn, call the ACIS Network Operations Center at 2-2954.

If there is a problem with the campus network or with the campus's connection to the Internet, you can call the Status Line at 2-3595, maintained by the Network Operations Center of ACIS, to verify that the problem is known and to learn when it is expected to be resolved. In the event of any major problem the message on this line will be updated immediately. ACIS prefers that we call this number first so that the staff on duty will not be overwhelmed with calls when there is a failure. If you are having a problem and there is no helpful information on the Status Line, call the Network Operations Center at 2-2954 to report the problem.

If there is a major problem with the Library's network that needs immediate attention, then:

1. Page Marshall
2. Call Marshall at home: 333-4623
3. Page Jody

• any library file server being down,
• the failure of a large group of computers in the library,
• any other failure that causes a library not to be able to offer its regular services to library users.

For less serious problems that occur after hours, please report them to NetFix and they will be dealt with according to our usual priorities.

Last updated March 25, 1999.