WELCOME to the Mulberry Frequently Asked Questions (FAQ) list!
This list assumes some basic familiarity with Mulberry. Questions are arranged by category as much as feasible. All the questions are listed at the top of this page, with links to the lower part of the page containing both the questions and answers.
If you have a question about Mulberry that is not answered here, or a suggestion concerning this FAQ, please send an e-mail by clicking (if this link doesn't bring up Mulberry, refer to question 1). Your suggestion or question might be incorporated into this list!
Hint: You can use the "Find" function in your web browser to search for key words of interest. In MSIE use Ctrl+F or click on Edit/Find.
GENERAL QUESTIONS
1) How do I make Mulberry my default e-mail program for mailto: web links?
2) Why do I have to click repeatedly on the 'Quota has reached XX%' notification box in order for it to close?
3) What are the 'Save Default' and 'Save As' buttons in preferences?
4) How can I turn off the Reply to All feature as the default?
5) How do I keep a copy of all outgoing messages?
6) How do I keep a copy only of certain selected outgoing messages?
ALERTS
8) How can I make my new e-mail alert pop up even when I am using other applications?
ATTACHMENTS
10) Can viewing an e-mail in the preview-pane dangerous? Does it automatically open the attachment?
11) How do I set Mulberry to open my attachment rather than saving it when I click on it?
ADDRESS BOOKS
14) How do I create an entry in my personal address book?
15) How do I capture an e-mail address for my personal address book?
MAILBOXES, SEARCHING, STORAGE
17) How do I search for a message in Mulberry?
MESSAGE APPEARANCE
19) How do I change my signature?
20) How can I turn off my signature, so that no signature is used?
21) How can I use bold, underlining, etc. for an outgoing message?
23) What can I do if an incoming message has tiny font or is otherwise difficult to read?
24) How can I get rid of the extra header stuff in my e-mails?
25) How do I make the message and draft windows remember their size and position?
1) How do I make Mulberry my e-mail default program for mailto: web links?
Mulberry should automatically configure itself to serve as the e-mail program for mailto: links if you use the proper setting. Click on File/Preferences/Advanced/Attachments/Sending and check the box labeled 'Check for mailto URL Handling on Startup.' Then close Mulberry and reopen it again. After logging into Mulberry again, you should see a box which says 'Do you want to make Mulberry your default e-mail client?' Click to check the box labeled 'Always do this check on Startup' and then click 'Yes.'
IF this procedure does not work to make Mulberry your default program for mailto: links, you can go through another procedure to make this happen - this procedure has two two parts: A) Mulberry mailto: installation, and B) browser configuration.
A) Mulberry mailto: installation:
1) Go to your Windows desktop and right-click on the 'My Computer' icon. Select
'Explore' and then browse to C:\Program Files\Mulberry and look for the Mulberry_mailto.exe
file.
2) Double-click on Mulberry_mailto.exe to launch the installer. Click 'Next'
three times to accept the default responses.
3) Click 'Yes' to the next two screens to make Mulberry your default mailto:
handler for Internet Explorer as well as Netscape.
B) browser configuration:
1) For Netscape, no configuration should be necessary.
2) For Microsoft Internet Explorer, open the browser and go to the menu at the
top of the screen and click 'Tools,' then click 'Internet Options,' then click
on the 'Programs' tab. Click on the small triangle beside the box labeled 'E-mail'
and select Mulberry in the pull-down menu. Click 'Apply' and then 'OK.'
2) Why do I have to click repeatedly on the 'Quota has reached XX%' notification box in order for it to close?
What is happening here is that when your quota percentage gets too high, that message pops up for each new message you receive. So you may have several messages coming in, and you'll have to click to close a quota message for each incoming e-mail. Of course the way to prevent the quota messages from appearing is to get down to a smaller percentage of your quota.
3) What are the 'Save Default' and 'Save As' buttons in preferences?
For our Vanderbilt Library environment, there will almost never be a need to use the 'Save As' button. The 'Save Default' button should be used to save whatever changes you have made to your preferences. After making any changes to your preferences, click the 'Save Default' button and then the 'OK' button.
4) How can I turn off the Reply to All feature as the default?
Click on File/Preferences and make sure the Advanced preferences are displayed. Click on the Message tab, go to the General tab. You will see an area labeled 'Allow Choice of Who to Reply to when:.' Select the option 'Alt Key is Down.' This means that any future reply will be addressed only to the message originator UNLESS you press the Alt key on your keyboard while you click the Reply icon. If you do that, you get the list of all the recipients to choose from.
5) How do I keep a copy of all outgoing messages?
Keep in mind that if you keep a copy of outgoing messages, this will use up
part of your available e-mail unless you set up an off-line mailbox to store
outgoing copies. Here's how you keep copies of outgoing e-mails:
1) Click on File/Preferences/Simple options. Towards the bottom of the box,
check the box labeled 'Copy Outgoing Messages.'
2) Beside the box labeled 'Default:,' click on the little triangle to get a
list of all your mailboxes, then select one you want to use for storage of outgoing
copies.
3) You should choose a mailbox that's on the VUMail server if you wish to use
VUWebmail and keep all your outgoing copies together in the same folder. You
may use an off-line mailbox if you want to save quota space and won't need the
folder in VUWebmail. You can also select 'Choose Later' as your mailbox so that
you will be prompted to select a storage location for every outgoing message.
6) How do I keep a copy only of certain selected outgoing messages?
You can save a copy of outgoing messages on a case-by-case basis.
1) Go to File/Preferences/Simple and UNcheck the 'Copy Outgoing Messages' option.
2) Then to save a copy of a particular message, BEFORE you send the message
click on the pull down list for the 'Copy to:' function within the draft message
box, and select the mailbox you want to store the copy in.
7) How can I print the text portion (or a part of the text) of a Mulberry e-mail message instead of the whole thing with all the headers, etc.?
1) Open the message in its own display box.
2) Display the parts of the message if they are not already displayed. Do this
by clicking once on the "twist-down arrow" which looks like a little
blue triangle located beside the word 'Parts:' about midway down the screen.
3) Right or left-click (depending on how your preferences are set up - try them
both if necessary) one time on the part labeled 'text/plain' in order to get
a drop-down menu that lists the options to View Parts, Extract Parts, or Details.
4) Highlight and click on 'View Parts.' This causes the message text to open
within a new Notepad box, and all the header info is omitted.
5) Edit the text in the Notepad box to delete, add, or change text as you wish.
6) Use the File/Print command within the Notepad tool bar to print the edited
text.
8) How can I make my new e-mail alert pop up even when I am using other applications?
Click on File/Preferences/Advanced and go to the 'Alerts' tab. Click to check
both the 'Use Foreground Alert' and 'Use Background Alert' options.
By way of explanation, the 'Use Foreground Alert' selection will show an alert
only when the Mulberry program is in use in the foreground of your windows.
The 'Use Background Alert' selection will display alerts only when the Mulberry
program is in the background, in other words, whenever you are working in other
applications.
9) How can I make an alert pop up when I receive a new message in my group mailbox but not my personal mailbox?
You can configure Mulberry so that you get an alert for new mail coming into your group mailbox (when you are logged into group mail), but NOT get alerts for your personal e-mail. This can be done using cabinets.
1) Click the triangle beside the 'Cabinet' icon, which is on the top line
near the 'Draft' icon. (You may have to click onto the VUMail server first
if the Cabinet icon is not active/available.)
2) In the pull-down list, select 'New' and fill in the blank box labeled
'Enter a name for the cabinet:' - my suggestion would be 'ALERTS' or something
simple and easy to remember. The new cabinet should show up at the very
top of your list of boxes and servers.
3) Add your group mailbox to the new ALERTS cabinet by dragging and dropping
it there. (Of course you'll need to be logged into group mail to do this.)
4) Go to the File/Preferences/Advanced. Select the 'Alerts' tab and then
the 'Messages' tab.
5) Click on the small triangle beside the 'Styles:' pull-down list (which
probably reads, 'Default' right now.) Select 'New' from the list.
6) Enter a name for the new alert style - maybe "GROUP" - and click OK.
7) Configure the 'Every:' interval if you want to make the system check the
group box for new mail more (or less) frequently, and then select the notification
options you want for the group box. 'Use Foreground Alert' and 'Use Background
Alert' should both definitely be checked. 'Show Icon in Taskbar' and 'Play
Sound:' are optional.
8) Go to the 'Apply to Cabinet' setting and click the small triangle to select
the new cabinet you created in step 1 (ALERTS) from the pull-down list.
9) Click OK to exit Preferences.
10) Can viewing an e-mail in the preview-pane dangerous? Does it automatically open the attachment?
No, the attachment does not automatically open in Mulberry. The user has to go to the 'Parts' section of the reader window to open an attachment. Only attachments that are assessed to be safe and from a trusted source should be opened.
11) How do I set Mulberry to open my attachment rather than saving it when I click on it?
Click on File/Preferences and make sure the Advanced preferences are displayed. Then click on the Attachments tab. Next, click on the Receiving tab in that window. The top part of the window has a section called 'Double-click Attachment to:' - within this area select the 'View it' option if you want the attachment to open with a double-click.
12) When trying to open an attachment, Mulberry tells me 'The part you are about to extract is large. Do you still want to extract it?' What should I do?
As long as you are sure the attachment is safe and comes from a trusted source, go ahead and open/extract the attachment. But you should save the attachment to your N:\ drive and delete this message (alternatively bounce or forward it to yourself) so that it does not use up your quota space.
13) Is it possible to 'decouple' an attachment from a mail message when saving to a mailbox to avoid quota issues? I have saved the attachment separately, and now I want to save the message without the attachment in a mailbox.
The original message cannot be dissected, the attachments cannot be taken off the original message. However, there are two methods of copying the message and removing the attachments from the copied message. The two methods use 'forward' and 'bounce.' The forwarding method is a bit simpler, but the bounce method preserves the header info such as the original sender and date.
USING FORWARD
You can forward the message to yourself, deleting the attachment(s), or other
parts, before you send the forwarded message. Then you can save the forwarded
message (without attachments) and delete the original one with attachments.
USING BOUNCE
1. Highlight the message of interest in the mailbox pane (not its own message
pane).
2. Create a 'Bounce' message by right-clicking on the highlighted message, or
by clicking on the 'Message' menu and then selecting 'Bounce.'
3. Expand the parts section of the bounce draft if necessary, highlight each
part you want to remove, and hit the delete key on the keyboard. (Note: you
won't be able to display the remaining message text by clicking on that part,
but the message text will be okay once the whole process is finished.)
4. In the 'Copy to' menu within the bounce message, select the mailbox that
contains the original message, or else the mailbox where you want the attachment-free
e-mail to go.
5. Within the bounce draft message pane, click on 'Draft" and then 'Append
Now.' This saves the bounce draft in the mailbox you designated. Close the bounce
message box.
6. Find the bounced message, if necessary clicking on the 'Check' icon to look
for new mail. If you wish, you can remove the Draft flag from the bounce message
by right-clicking the draft symbol icon for the bounce message, and UNchecking
'Draft.'
7. You can now delete and expunge the original if you wish. You can also move
the new message (which has no attachments) just as you would any other e-mail.
14) How do I create an entry in my personal address book?
1) Click the 'Contacts' tab located above the servers pane showing all your
mailboxes.
2) Highlight your personal address book, then click into one of the boxes on
the right side so that the 'Single+' and 'Group+' icons near the top of the
screen become colored in to show that they are active.
3) Click either the 'Single+' or 'Group+' icon, depending on which type of address
you are trying to create.
4) Enter the data in the fields. Full Name and E-mail entries are required,
other fields are optional.
5) Click 'OK.'
15) How do I capture an e-mail address for my personal address book?
1) First, make sure your preferences are set to allow address captures:
i) In the main Mulberry menu, click on 'File' then on 'Preferences' and then
select 'Advanced' if not already displayed.
ii Click on the 'Addresses' tab, and then on the 'Capture' tab.
iii) Make sure your personal address book is listed in the 'Capture to:' box,
using the arrow to browse the list of address books if necessary.
iv) Use the following settings for your initial configuration. You can experiment
with the settings later if you wish.
- check 'Display Edit Dialog on Capture.'
- check 'Allow Choice when Capturing Multiple.'
- UNcheck 'Capture when Reading a Message.'
- UNcheck 'Capture when responding to a Message.'
- check 'Capture From Addresses.'
- UNcheck 'Capture Cc Addresses.'
- UNcheck 'Capture Reply-To Addresses.'
- UNcheck 'Capture To Addresses.'
v) Click 'Save Default' and then click 'OK' to close the Preferences box.
2) Next capture the address you want to save:
i) In the Mailbox pane, highlight the message from the person whose address
you wish to capture (don't open the message into its own box).
ii) Move the cursor to the From address listed at the top of the message preview
pane.
Iii) Right-click on the From address and select 'Capture' from the pop-up menu.
Iv) In the 'Address Edit' box, fill out any fields that are not automatically
populated, if desired.
v) Click 'OK' to save the new address book entry.
16) Mulberry is giving me a 'Warning' box with the following text: "Some information needed to sort all the messages is unavailable. Do you want to download the missing message information and then do a full sort, or just sort the currently available messages." What should I do?
Select the 'Full Sort' option. You may have to perform a full sort for several of your mailboxes as you access them.
17) How do I search for a message in Mulberry?
1) The 'Search Mailbox' function will search only mailboxes, not the mailbox
containers that contain mailboxes. You must select/highlight all the mailboxes
you want to search.
2) Make sure all the mailboxes you want to search are displayed in the server
pane, then highlight the mailboxes to be searched. Holding down the 'Shift'
key while clicking will allow you to highlight an entire group at once (click
the top and bottom mailboxes of the group). Holding the 'Ctrl' key while clicking
will allow you to highlight mailboxes individually as you browse.
3) Once you get all the mailboxes you want to search highlighted, right-click
somewhere on a highlighted mailbox and select 'Search Mailbox' to bring up the
'Message Search' dialog box.
4) Fill out the fields to conduct the search in certain parts of the messages.
You can search the address or subject fields of the messages, or choose 'Body'
to search the main text part of the messages. Usually you will want to use the
'Contains' parameter, and then you must type into the little box the key word(s)
you are searching for.
5) If necessary, you can use the 'Add' button to add any mailboxes you forgot
earlier.
6) Use the 'More Choices' button if you need to make your search more specific.
7) Click the 'Search' button to execute the search.
8) The first matched messages will pop up automatically. The overall search
results will be displayed in the 'Message Search' box, with mailboxes containing
a search 'hit' marked with a check mark You can click each checked mailbox to
list the messages in that mailbox that matched your search.
9) If you wish to have all messages in a mailbox displayed instead of just those
matching your search, click on the 'Match' icon to turn off that function.
18) How do I create a mailbox for e-mail storage that will not be counted in my e-mail space quota? How do I create an 'off-line' mailbox?
Storing e-mails off-line will save your e-mail quota space. However, you will only be able to access the off-line e-mails when you have access to that specific off-line resource. For example, if you store mail on your networked Library N: drive, you will only have access to those stored e-mails while you are logged into the Library network at work - you will not be able to access those stored e-mails using VUWebmail from home. Knowing this, and assuming you still want to store messages off-line, here are the procedures to set this up:
1) First you need to create a folder to hold your e-mail off-line. It is suggested
that you DO NOT store e-mails on your local hard drive (C:\ drive) because this
data will be lost if your hard drive malfunctions. Your networked N:\ drive
is safer for long-term storage.
i) Right click on the 'My Computer' icon on your desktop, and select 'Explore.'
ii) On the left half of the screen, highlight/select your N: drive.
Iii) Click (near the top left of the screen) File/New/Folder and then type in
a name you wish to use for your off-line storage folder - something like 'saved
e-mail' or 'off-line e-mail.' Press the enter key to save the name you typed.
Iv) Close the Explore window.
2) Now you need to configure Mulberry to use your new folder for off-line storage.
i) Click on File/Preferences and make sure the Advanced options are displayed.
Ii) Click on the 'Accounts' tab. Beside the word 'Account:' click on the small
triangle to pull down the menu list and select 'New.'
iii) A 'Create New Account' box pops up. Enter the name you want t use for this
account. Since this account will act like a folder that you will probably use
to hold several subfolders, a name such as 'saved e-mail' or 'off-line e-mail'
might be best. Click on the 'Account Type' pull-down list and select 'Local
Mailbox.' Click 'OK.'
iv) With your new off-line account name (such as 'saved e-mail') showing in
the 'Account:' box, go to the 'Local' tab and select 'Specify a Location:.'
Make sure the 'Absolute Path' option is selected, then click the 'Choose' button.
v) You then need to browse to the N:\ drive and the new folder you created in
step 1) above. Highlight/select the correct folder, then click on 'OK.'
vi) Click OK to close the Preferences window, and in a couple seconds, your
new account for off-line storage should appear in the Mulberry servers window
on the left. This new account will probably appear at the end of the list of
your folders and accounts.
vii) You can now create mailboxes inside the off-line account. Do this by highlighting/selecting
the new account and clicking on the 'Create+' icon at the top of the Mulberry
screen. You will then be able to drag and drop messages from other mailboxes
into the off-line mailboxes.
viii) If you make a mistake in any of these procedures and want to delete your
new account, go to File/Preferences/Advanced/Accounts, then use the pull-down
menu to select the account you want to delete so it is displayed in the 'Account:'
box. Then use the pull-down menu again to select 'Delete.' BE CAREFUL not to
delete any other accounts by mistake.
19) How do I change my signature?
Select File/Preferences and make sure Simple preferences are displayed. Click on the 'Signature' block to open up the box containing your signature, which can be edited by adding or deleting text.
20) How can I turn off my signature, so that no signature is used?
Select File/Preferences/Advanced and click on the 'Outgoing' tab. Select the 'Options' tab and UNcheck the 'Insert Signature Automatically' option.
21) How can I use bold, underlining, etc. for an outgoing message?
1) If you want to use special fonts for just one message, then when you start the new draft, look for a pull-down menu to the right of the 'Parts' box (it probably says 'Plain' or 'Plain Wrapped' right now), pull the list down using the small triangle, and select 'Enriched.' This will give you options on font color, italics, etc.
2) If you want to have these Enriched font options for all your messages, click on File/Preferences and make sure Advanced options are displayed. Click the 'Outgoing' tab and then the 'Styled' tab. Use the pull-down list labeled 'Compose Text as:' and select the 'Enriched' option. Remember to click on 'Save Default' and then 'OK' to save these changes.
22) How do I change the 'From' name and address on my outgoing messages so that people see the name and Business Card Address (BCA) that I prefer?
Click on File/Preferences and make sure the 'Simple' options are displayed. Type in the name you prefer in the 'Real Name' box, and your preferred BCA in the 'E-mail Address:' box.. Make sure you use a valid BCA and avoid spelling errors, otherwise when someone tries to reply to your e-mail, the reply will not get through.
23) What can I do if an incoming message has tiny font or is otherwise difficult to read?
Open the message in its own window. Near the center of the screen next to the 'Parts' blue arrow is a pull-down menu that probably reads 'Formatted' or 'as HTML' if the text is difficult to read. Click on the menu arrow and select 'Plain Text' and see if the message becomes easier to read. This formatting is created by the sender, so if there is a continuing problem, you might consider letting the sender know that their e-mails are difficult to read.
24) How can I get rid of the extra header stuff in my e-mails?
Click on File/Preferences/Advanced and go to the 'Message' tab and then the
'Options' tab. Make sure the box is UNchecked for 'Show Message Header in Window.'
Click the 'Save Default' and then 'OK' buttons.
25) How do I make the message and draft windows remember their size and position?
- Open the window to the size and position that you want as the default. Make sure you also have the header and parts list collapsed or expanded in the same way you want for the default display.
- Within the window you are trying to set as default, go to the top of the box and click 'Windows' and then click 'Save Default Window.
- You will have to perfrom this procedure separately for both the draft and message windows.Return to the Staffweb