Mission Statement

In support of the University's academic mission, and in coordination with Library Divisions, Technical Services of the Jean and Alexander Heard Library is committed to making resources and information available quickly and accurately to the University community. Focused on service and the needs of scholastic research, Technical Services strives to expertly utilize all the tools available to acquire, provide enhanced bibliographic access, and preserve the intellectual resources of the University.

Goals

Acquiring and Processing: Acquire and process library materials efficiently and cost effectively with a turnaround time acceptable to division libraries. Develop more efficient processing when possible. Balance quality and quantity in each team's work, and maintain consistently high performance in both, within a changing environment.

Maintaining Online Catalog Data: Accurately, clearly describe both electronic, paper, and library materials in other formats in the on-line catalog to maximize user access. Enhance access to the library's collections and resources. Create, maintain, and update appropriate records within the integrated library system and other databases accurately and expeditiously.

Maintaining Collections: Effectively preserve digital and paper library materials. Prepare library materials for addition to the collection in a manner consistent with good preservation practices. Monitor and maintain the condition of library collections.

Library Communication and Cooperation: Clearly communicate Technical Services activities among Technical Services staff and library-wide. Continue to explore ways to develop and strengthen relationships within and across Technical Services teams, working cooperatively to accomplish TS-wide goals. Explore ways to strengthen relationships with customer libraries. Anticipate problems whenever possible, and react promptly to customer questions. Establish and respond to priorities based on customer needs and budgetary realities.

External Cooperation: Explore opportunities for cooperation/partnerships with other libraries or vendors. Participate in national cooperative projects.

Innovation: Maintain awareness of new products, services, and trends in libraries. Evaluate existing services and make changes when warranted. Implement new services as appropriate. Explore ways to improve the functionality and efficiency of the integrated library system. Investigate new ways to process materials faster and better.

Staff Development: Involve and develop Technical Services staff within their teams and library-wide. Continue the training of staff in all areas for greater flexibility and integration. Pursue career development and other opportunities for staff as appropriate. Search for better ways to assess our work, including both qualitative and quantitative measures. Participate in and improve the annual evaluation process.

Statement of Values

1. We share a commitment to providing excellent services for the libraries and for library users.

   Technical Services is committed to learning and knowing what the libraries and library users want and need; this is a participative and interactive process with the libraries.

   We are committed to developing and providing expertise in the areas for which we are responsible and we are committed to getting the job done.

   We are committed to exploring new options for achieving high quality and quantity of service provision without being restricted to traditional lines of authority. We will not refrain from asking for or accepting assistance from others who may have contributions to make.

2. We share a commitment to providing a positive work environment for staff.

   Technical Services is committed to providing a positive work environment for staff by

   providing the necessary tools and training for job performance,

   providing encouragement and recognition of efforts and job performance,

   demonstrating trust, and encouraging staff to participate in decision-making about their own work,

   promoting open communication--both listening and sharing of information,

   being respectful of individuals and promoting respect among all staff,

   providing opportunities for career development and job advancement.

Send comments to winjum@library.vanderbilt.edu
Last updated 3/13/2003