Patron Requests Submitted to Rushcat Mailbox

The CATs responsible for checking the rush mailbox will:

1. print out the request
2. find the book and stick the printout of the email request, the Patron Request flag and the Hand Deliver flag in the book
3. place the book on a cataloger's desk
4. forward the rush request to the cataloger
5. follow up to make sure the cataloger did arrive to deal with the request
6. follow up to make sure the cataloger remembered to respond to the patron

The person cataloging the book will:

1. decide if the book is to be cataloged or sent without cataloging
2. if cataloged, decide if the book is to be Marked or not
3. respond to the patron about when the book will be ready for pick-up, and copy the circ desk of the library being sent to

If cataloged and marked:

1. respond to the patron, copying the circ desk of the appropriate library

If cataloged and NOT marked:

1. attach barcodes, if necessary
2. add 952 note with wording: Patron Request: sent directly to (Library) (date) (your initials)
3. Stamp with ownership stamp on verso (back) of title page, centered at the bottom of the page taking care not to cover printing.
4. Initial and date a Patron Request Streamer, then wrap it around the front cover of the book. Take care to tape the streamer tightly to itself, and not to the book
5. Discharge the item to In Transit and give to Delivery Liaison to be walked directly to the Circulation Desk of the appropriate library. OR, if the item is sent by Messenger, discharge the item to In Transit, place in package marked RUSH/PATRON REQUEST, initial and date.
6. respond to the patron about when the book will be ready for pick-up, and copy the circ desk of the library being sent to

If the material is sent out NOT cataloged and NOT marked (same as above):

1. attach barcodes, if necessary
2. add 952 note with wording: Patron Request: sent directly to (Library) (date) (your initials)
3. Stamp with ownership stamp on verso (back) of title page, centered at the bottom of the page taking care not to cover printing.
4. Initial and date a Patron Request Streamer, then wrap it around the front cover of the book. Take care to tape the streamer tightly to itself, and not to the book
5. Discharge the item to In Transit and give to Delivery Liaison to be walked directly to the Circulation Desk of the appropriate library. OR, if the item is sent by Messenger, discharge the item to In Transit, place in package marked RUSH/PATRON REQUEST, initial and date.
6. respond to the patron about when the book will be ready for pick-up, and copy the circ desk of the library being sent to

Rush request

Name: Jimmy Webb for Faculty Delivery Service
Email: ill.library@vanderbilt.edu
Phone: 2-8470
Library:
Call number: GT 2290 .C665 2006
Title: The Art of Hairstyling Thru the Ages
Author: Freddie Coolcut

Comments: Needed for Faculty Delivery Service (#123456 for Prof.
Smith). We will deliver to professor when you have it ready for
us. Thanks!

Process as usual RUSH patron request, but add these special steps:

• Write on the print-out "Notify Jimmy Webb needed for Faculty Delivery Service."
• Send email message to Jimmy Webb as the requester (using the ill.library@vanderbilt.edu address), and he will contact the Professor regarding delivery.

Rush request

Name: Dr. Hotshot Professor
Email: Hottie.Professor@vanderbilt.edu
Phone: 1-2345
Library:
Call number: BF 431 .K669 2007
Title: How to Get Smarter
Author: I. Knowitall

Comments: Deliver book to my office as soon as possible. Need for my class immediately, if not sooner.

• Respond to the faculty member to let them know the status of the item and that we are forwarding their request to ILL for delivery. See below for suggested messages.
• Forward the request to ill.library@vanderbilt.edu
• Write on the print-out "Notify Jimmy Webb needed for Faculty Delivery Service."
• Deliver to the Marking. Marking will then deliver to CENTRAL circulation desk for pickup by ILL.
• Courtesy copy the owning library's Circ. desk if it is different from Central.

The following messages are to be used when responding to the patron:

If the material is located within TS and is being delivered by TS staff to the library:

If the material is located within TS, but is being sent via Messenger service to the library:

If the material is requested for faculty delivery:

The Rush procedure is available at:

The circulation desk emails are available at:

Circulation Desk

Using these shortcuts in the "copy to" box also works:

• Central -- cencirc
• Peabody -- peabodycirc
• Management -- circulation@owen.vanderbilt.edu
• Science -- sciren

Any requests for Divinity materials should be forwarded to divcirc